How Artificial Intelligence Transforming Telecom Industry?

The opportunities of AI in the telecommunications sector looks to be at a greater extent as the data which is being generated looks to be huge. To simplify and manage all that data, the industry leans towards AI implementations. By just having a business in the telecom industry or with a new telecom business with AI integration, it might be the right time for you.

So, let us have a look at some of the opportunities of AI in the telecom industry:

Mobile Tower Operation Optimization with AI

Regular maintenance of the mobile towers is a major hurdle that telecom operators used to face. These towers used to require onsite inspections to make sure that every machinery and equipment was working properly. This not only is too much expensive in terms of money but also requires a lot of management.

In major circumstances like these, organizations can use AI-supported robots and video cameras at mobile towers. Machine learning and Artificial Intelligence can also help to notify different set of operations in a real-time scenario in case of hazard situations or other disasters like storms, fire, smoke etc.

Telecommunication businesses can use the Internet of Things (IoT) sensors at the mobile towers. These IoT sensors use many different machine learning algorithms to analyse big data.

Enhanced Customer Satisfaction

Apart from the 24/7 availability and effective services, maintaining an optimum customer satisfaction rate is difficult for several telecommunication companies worldwide. There are lots of AI opportunities in the telecommunications sector that can help in maintaining an optimum customer satisfaction rate and ultimately increase the profit generation rate. The major added value of the telecom networks is the reduction of service messages and calls, which means greater costs for the different set of operations. By simply analysing a large amount of data using massive learning methods, teams can help to identify unwarranted service calls and evaluate technician performance data to further improve customer service.

Data-Driven Decision Making

With a huge data in your hand, it becomes so much of exhausting for the employees to analyse data in a regular interval of time. This is where Artificial Intelligence comes in handy. Implementing AI helps communication business leaders to make effective and effective data-driven decision making.

AI-based data analytics tools can shift through the huge amount of data to interpret required information and discover some of the hidden patterns in the data. This even helps in intelligent product development.

Fraud Detection

Using AI, it becomes easier to implement algorithms that can help to detect and respond to fraudulent activities on the network.

The models of the AI and ML are used for cutting down various fraudulent activities by some of the major telecommunication companies, such as illegal access to the network, fake profiling and much more. The algorithms learn the difference between the normal and faulty trends and fins anomalies by analysing the data.

With the aid of these latest advances, the system can help to detect the anomalies occurring in a real-time scenario. This is far more effective and efficient than what human analysts can do.


It is much easier and faster for telecom operators to improve and optimize their network connectivity and infrastructure. Machine Learning (ML) and AI can help to analyse the data and make the necessary corrections to provide continual service without needing any of the third-party directors.

This even allows the network operators to create a self-organizing, also known as SON, a network that can self-configure itself and self-heal any mistakes. Such a system will also be able to predict if some similar challenges will arrive in the future.

                                                                               Also Read: How Artificial intelligence is used in Robotics

Get great AI related content from our team to your inbox.